![]() ![]() Please note that according to customs regulations,Tessan cannot declare purchased items as a gift or list an amount that lower than the actual product price. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. If any, these charges must be paid by the customers. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. Shipments from all of our warehouses are delivery duty unpaid. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping. Please click here to contact our customer service and get the tracking information, we would be happy to look it up for you. Orders shipped to Puerto Rico, Virgin Islands, Hawaii, Guam and Alaska cannot be delivered via express. Shipping Methodģ-5 Business Days (Except in remote areas)Ģ-3 Business Days (Except in remote areas) Please refer to the shipping table below for the average delivery time for different continents. They will choose the carrier that they think works best for our customers. ShippingĪmazon functions as our logistics partner to ship out Tessan products. If you would like to cancel a back-ordered item in your order, simply click here to contact us. We apologize in advance for any inconvenience caused by these delays and thank you for your patience. If your order includes very popular items that are experiencing stock availability issues, then the order can take 5-7 business days to process and dispatch. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. It normally takes 2-3 business days for us to process your order. ![]() Larger orders will naturally take longer. The total processing time varies depending on the complexity, design and size of the specific product or article. This can involve detailed in-house checks. The item’s processing time is the time from receiving your order to physically dispatching it.Īfter receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. Please note that this does not include holidays and weekends. It normally takes 1 business days for us to process your order. And it made of top-grade UL94 V-0 material that can withstand up to 1382℉ to safeguard your devices and home safety Authoritative certification ensure safety.
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